FAQS

1. Are your supplements authentic?

Yes. We source all products directly from trusted manufacturers and authorized distributors to ensure every supplement is 100% authentic and high quality.

2. Do you deliver across the UK?

Yes, we offer delivery throughout the United Kingdom. Shipping times may vary depending on your location and the selected delivery option.

3. How long does delivery take?

Most orders are delivered within 1–5 business days. Delivery estimates are provided during checkout.

4. What types of supplements do you sell?

We offer a wide range of products, including:

  • Protein Powders

  • Creatine

  • Pre-Workout Supplements

  • Amino Acids (BCAAs & EAAs)

  • Vitamins & Minerals

  • Weight Gainers

  • Fat Burners

  • Recovery Supplements

5. How do I know which supplement is right for me?

The best supplement depends on your fitness goals. Protein supports muscle recovery, creatine helps improve strength and performance, and pre-workouts can enhance energy and focus. Contact our team if you need guidance.

6. Are your supplements suitable for beginners?

Yes. We stock products suitable for beginners, intermediate gym-goers, and professional athletes.

7. Can I return a product?

Yes. Unopened and unused products may be eligible for return according to our return policy. Please review our Returns Policy page for full details.

8. What payment methods do you accept?

We accept major debit and credit cards, as well as other secure payment methods available during checkout.

9. Are supplements safe to use?

When used as directed, supplements are generally safe for healthy adults. Always read the product label and consult a healthcare professional if you have any medical conditions or concerns.

10. Do you offer discounts or promotions?

Yes. We regularly run special offers, seasonal sales, and exclusive discounts for our customers.

11. Can I track my order?

Yes. Once your order has been dispatched, you will receive tracking information via email.

12. What should I do if I receive a damaged item?

Please contact our customer support team within 48 hours of delivery with photos of the damaged product, and we will assist you promptly.

13. Do you sell vegan and vegetarian supplements?

Yes. We offer a selection of vegan-friendly and vegetarian-friendly supplements. Check the product descriptions for specific details.

14. How can I contact customer support?

You can reach us through our Contact Us page, email, or customer support form. We aim to respond to all inquiries as quickly as possible.

15. Can I cancel my order after placing it?

Orders may be cancelled before they are dispatched. Please contact us as soon as possible if you wish to cancel an order.

CONTACT INFORMATION

Business name: Londonshop

Phone number: +44 7450931325

Business Email: londonshop225@gmail.com

Physical address: Langford Lane, Kidlington, Oxford OX5 1RA, United Kingdom